Table of Contents Hide
- How to Contact TikTok
- How to Contact TikTok About Banned Account
- Further Reading
Getting banned or having an issue with your TikTok account mostly needs support, so you may wonder how to contact TikTok support.
TikTok is a huge app and has nearly 30 million daily active users on Android and iPhone.
So there are a lot of issues happening each day.
Therefore, a lot of people tend to contact TikTok to resolve their issues.
Like the “Following too fast” and “Tapping too fast” issues, and more.
Therefore, there are multiple ways to contact TikTok support.
But the best way is by reporting a problem on the TikTok app or by email.
It’s important to be passionate and consistent to get satisfying results.
Today, I will teach you how to contact TikTok support with multiple easy methods.
How to Contact TikTok
To contact TikTok support, you can either send them an email describing your issue or contact them using the app by reporting a problem.
Additionally, check the help center to search and identify your issue, then find the solution for it if there is any.
But if you can’t get what you are looking for, then consider trying the methods below to contact TikTok.
1.Through the help center
The first thing to try is to visit the help center, to find the issue and its solution directly from the TikTok support.
This will help you to get a clear answer of what you can do next.
For example, if your TikTok got banned permanently or shadowbanned for any reason, you can check the help center first.
Then find the possible solutions for your issue.
Basically, TikTok will post the steps that you can follow to resolve your issue.
So it’s useful to get a look first at the TikTok Help Center.
However, if you perhaps haven’t found the solution, or you aren’t satisfied with it.
Therefore, you can contact TikTok support for help.
2.Contact TikTok using the app
Then click on the “Three Lines” icon.
When the small popup at the bottom shows up, click on “Settings and privacy”.
Therefore, the Settings page will open, so scroll down until you find the “Report a Problem” option and click on it.
Now a new page will open again, so here you can search for your issue in the search box.
And contact TikTok support about it.
For example, search for the word “Blocked from posting”, then tap on the first result.
On the next page, tap the “NO” button that is below the “Is your problem resolved?” phrase.
Then you will receive a “Your feedback was submitted” message, with a “Need more help?” button.
So click on the “Need more help?” button and on the new page describe your issue, then tap on the “Report” button to submit the report.
Now you have to wait for TikTok to respond to your ticked.
However, there are issues that you can’t create a ticket to resolve them.
Because TikTok support already answered them in the Help Center.
But issues like a permanent ban or block are resolvable.
3.Email TikTok constantly
It’s important to send emails constantly while contacting the TikTok support.
Especially if you feel that you haven’t violated any of the Community Guidelines.
Because sometimes a glitch on the TikTok server may result in banning some accounts accidentally.
This is why emailing them can help you to recover your permanently banned account.
However, some users reported that they’ve recovered their TikTok accounts by emailing the support.
So you can take a look at the emails that the TikTok support team listed and dedicated to the creators to contact them.
In addition to the list you’ve seen, this is a second list that users confirmed they’ve recovered their account with:
Try to contact these emails and if you don’t get any results, try to report a problem instead.
4.Fill in the form
The last option is to fill in the form that TikTok has on their app.
So when you open the app, go to the settings page by tapping the “Three Lines” icon.
Then scroll down and tap on “Report a problem”.
On the Report a problem page, tap on the “Paper” icon at the top right of the screen.
A new page will open, so tap on the “Paper” icon again.
Then describe your issue briefly, without including your personal information, and tap “Report”.
After that, TikTok support will contact you by sending the response to the feedback form that you’ve already done.
How to Contact TikTok About Banned Account
To contact TikTok about a banned account, sign in with the banned account, then check if you can use the app.
If you can’t use the app, this probably means that you’ve been banned permanently.
However, if you can use the app, it means the ban is temporary.
Then check your email or phone number if you’ve already received a ban message.
If you can’t see anything, you can contact TikTok by using the Feedback method.
Before trying the methods below, you have to make sure that you haven’t violated any of the TikTok Community Guidelines and your Account is safe and secure.
1.Check if you are violating the Community Guidelines
Read the TikTok Community Guidelines before you contact them for your banned account.
However, if you are under 13, it’s not possible to get your account back.
But if you have at least 13 years old, or you are a parent, don’t share a video with a child.
Because it may cause in banning your account permanently.
So make sure you are not violating the community guidelines to be able to contact the TikTok support.
2.Take a look at the Downdetector Website
One of the best methods to check if you’ve been banned accidentally is by checking the TikTok server on the Downdetector website.
This method may help you if you feel that you aren’t violating any community guidelines.
However, server issues may cause in banning your account accidentally.
Therefore, you can contact TikTok support to ask them to recover your account.
So to check the TikTok server, go to the Downdectector website, then search for TikTok in the search box.
You can visit this link instead: https://downdetector.com/status/tiktok/
Then, when the TikTok page opens, you can choose your country from the flags on the right.
Also, you can see the ups and downs of the TikTok server, which can make sense to ban your account accidentally if the server was down.
3.Visit the TikTokSupport Twitter account
To confirm the server issues, TikTok has made a support Twitter page named TikTokSupport.
So you can check their last updates on the issues they were facing.
This is why it’s good to take a look at the Twitter page, to check all the latest TikTok support team announcements before you decide to contact them.
Will TikTok Respond to My Support Ticket
Yes, TikTok Support usually responds to the Tickets created on the app or an already sent email.
They may send you a response in the Feedback section when you report a problem using the app.
However, if you contact TikTok support by email, ideally you will get the response in your inbox.
How Long Do Appeals Take On TikTok
TikTok support appeal may take up to 48 hours to be responded to and resolved.
However, if you violate any of the terms or guidelines, your account may be banned temporarily from 24 to 48 hours or permanently.
So you can check the content violations and bans page on TikTok.
TikTok is a huge app, and violating one of the rules may result in losing your account even if you have a big audience.
So it’s important to care about the TikTok Community Guidelines before finding yourself obligated to contact the support.
However, if you feel that you’ve been banned accidentally, you can contact them.
Therefore, the best way to contact TikTok support is by reporting a problem on the app and sending them emails.
However, try to send them multiple emails constantly when you report a problem, to recover your account fast.
But don’t over-send emails, and skip the emails that contain automated answers, and continue with the ones that have legit answers.
Today, you’ve learned how to contact TikTok support by having multiple methods to choose from.