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Are you running lives on TikTok and do you want to know how to pin a comment on the live streams?
While streaming a video on TikTok, you might want to add some fun by pushing your audience to interact with you.
Now when someone asks a question or adds an interesting comment on your video, you may like to pin that comment.
To pin a comment on TikTok live, turn ON the Q&A feature, then tap on the “Pin” icon to pin the comment; You can only pin a Q&A comment and not a standard comment.
Usually, the comment has to be made in form of Q&A, and this is done after enabling the Q&A feature.
Today I will teach you how to pin a comment on TikTok live.
How To Pin a Comment on TikTok Live
To pin a comment on TikTok live, turn ON the Q&A feature by tapping on the “Interact” icon, then tap on the “Q&A”.
After that, you need to check the questions that people stared to ask you.
You’ll see then a “Pin” icon at the right of each question.
This is where you need to tap to be able to pin the comment or the question.
Keep in mind that if the Q&A feature isn’t activated, you won’t be able to pin any comment on your live stream.
1.Turn on the Q&A feature
Start by opening your TikTok app and tapping on the “+” button to start a live stream.
Once you open the live stream, you need to tap on the “Interact” option which has a question-answer shape.
Then a new popup will show up, which contains “Q&A” and “Poll” options.
You need to tap on the “Q&A” to enable it.
Make sure to not violate TikTok guidelines while you’re doing a live stream.
2.Open the “My Q&A” meu
After tapping on the Q&A option, a new menu will show up.
The menu name is “My Q&A”.
So you’ll get redirected to the “Suggested” page.
On that page, you’ll get all the questions that you may like to pin and answer at the same time.
So comments will only be available to get pinned in one form, which is the question form.
Other standard comments aren’t eligible for getting pinned.
3.Pin the comment on your TikTok live
When you check the suggested questions, you can tap on any of these questions to pin them directly to your TikTok live stream.
Alternatively, you can tap on any comment that has a Q&A icon below to pin on your TikTok live.
So if a viewer asks a question, you can simply tap on the “Pin” icon to pin it.
The pin icon is shown at the right of the comment or question.
This is how you can pin a comment on your TikTok live streams.
How To Find a Pinned Comment on TikTok
When you’re watching a video on TikTok, simply tap on the “Comments” icon, then on the new popup tap look at the top of the comments section to find the pinned comment; Pinned comments are always found on the top of all the post’s comments.
If you can’t see pinned comments on TikTok, you need to check your phone’s internet connection.
Yet, before doing that, it’s suggested to make sure that the comments you’re searching for weren’t removed or unpinned.
You can also learn how to see all the comments that you’ve made on TikTok.
Why Can’t I See Pinned Comments on TikTok?
If you can’t see pinned comments on TikTok, make sure that your phone is connected to the internet, then update the app if needed.
This is a crucial checkup to follow as you need to make sure that it’s not a problem with the app itself.
These types of issues usually occur when you’re not correctly connected to the internet.
But they won’t apply if you add a comment on your TikTok live.
So you need to follow the fixes below one by one to understand why you can’t see pinned comments on TikTok.
Here are the fixes:
- Check your internet connection, and if you’re correctly connected to the internet, try to change the Wi-Fi connection.;
- Turn the Airplane mode ON, then turn it OFF and try again.;
- Restart the TikTok app by closing it from the running apps menu and opening it again.;
- Clear the app cache on the “Settings > Clear Cache”.;
- Contact TikTok support by sending them an appeal and explaining the situation that you’re actually facing. ( Go to Settings > Report a problem > Follow/Likes/comments > Comment > Other > Need more help? > Explain your issue in the feedback box, then tap on “Report” ).
These are the five possible fixes to regain access to the pinned comments on TikTok.
If you’ve tried all the fixes above and still can’t see the pinned comments, the comments may have disappeared or are no longer pinned.
Comments on social media are the most fun section that you may like to check after watching any type of video.
This section contains the global voice and opinion of other TikTok users, especially if you’re the creator of TikTok and running a live stream.
Your curiosity will always push you to see what your audience is commenting on and asking you.
To pin a comment on TikTok live, you need to enable the Q&A feature, then you will be able to pin any question on the comments section that has a “Pin” icon near it.
Otherwise, you won’t be able to do so.
So today you’ve learned how to pin a comment on TikTok live.