To be able to use any app on your phone, it has to work perfectly fine, with no issues, but what if your Snapchat app is not working after trying to get access to it?
Snapchat was one of the first apps that introduced the AR (Augmented Reality) feature.
Which makes it a crucial social media app for a myriad number of users.
When you tap on your Snapchat app icon and the app crashes, this can be most likely due to an update issue.
There are also a variety of issues that causes your Snapchat not to work perfectly.
So today, I will teach in 5 ways how to fix your Snapchat app when it’s not working.
How to Fix Snapchat When it’s Not Working
To fix your Snapchat app when it’s not working, close the app completely, then restart it and check for any new updates.
If there is an update on the App Store or the Play Store, update the app, then try again.
However, these two very basic ways would solve your issue easily, so you don’t need to try the other ways below.
So keep in mind that every situation has its solution when your Snapchat app is not working.
For example, if the app crashes, there are solutions to try to let the app work again.
However, if the app is opening, but there are some functionalities that aren’t working correctly, there are specific solutions to try.
After reading the methods below, you will be able to understand how to solve both situations.
1.Restart the Snapchat app
The first thing to do is to restart the Snapchat app.
This will reboot the app files and caches in your device.
So when you open the Snapchat app and find out that it’s not working, close it and stop it from running on your device’s background by closing it.
To restart the Snapchat app on your Android, open the running apps window and close the app.
Now on your iPhone, swipe up from the bottom of your screen, then close Snapchat from the running apps.
After that, try again and check the results.
2.Restart your Phone
If you try to restart Snapchat and it still not working, then you may have a software issue that may cause the app to not work.
The issue most likely occurs because your device’s storage is fully loaded.
There are also other reasons as well as the age of your phone, so sometimes it has to be updated.
Now to restart your phone, on Android you need to press the power button and hold it.
Then when the restart screen shows up, tap on “Restart”.
On iPhone, press both the unlock button and the volume down button.
Then after the new window shows up, look at the “Slide to power off” and slide it to the right.
Therefore your iPhone will restart.
3.Clear the App Cache
Clearing the app cache will most likely fix the issue of your Snapchat when you are opening the app but not getting it loaded completely.
To clear the app cache on your Android phone, go to the settings, then open the apps menu.
When the apps menu opens, search for the Snapchat app and tap on it.
Then the App info page will open.
On that page, tap on Storage, then tap on “Clear Cache”, then open the app.
For iPhone phones, to clear the App Cache, uninstall then reinstall Snapchat.
4.Reinstall or Update Snapchat
In some cases, your phone will not automatically update Snapchat as it may be loaded with a lot of tasks.
This may cause the Snapchat app to not be working or crashing.
Moreover, getting errors or not being able to send snaps for your friends.
So you might need to update it manually, in order to make it work fine with no issues.
To do so open the App Store on your iPhone or the Play Store on your Android.
Then search for the Snapchat app, and if there is an update, the “Update” button will occur.
5.Visit the DownDetector website
One of the common ways to check if there is a server issue for any app is to use the DownDetector website.
This website helps you to get the latest insights into the server outage of any app.
So Snapchat may not be working because of a server error that can affect a number of users at once.
To check the Snapchat app server outage in your country, visit the DownDetector website.
Then when the app website opens, click on your flag’s country to check what’s happening with the server.
If you see a peak, it means that the Snapchat server is down, and they’re trying to fix it, or they can be affected by a data leak that affects the server.
To solve this issue, it’s recommended to wait for at least 30 minutes to try opening the app again.
Snapchat also has a Twitter account if you would like to get the latest news about these types of situations.
6.Contact the Snapchat Support
If unlikely you’ve tried out all the methods above and you are still facing issues with your Snapchat app, it’s better to contact the support team.
When your Snapchat app is not working, try to get in touch with the support as fast as possible.
Because your account may be compromised or hacked by someone.
But don’t panic, because a lot of other issues also can affect your app performance.
So to contact the Snapchat support team about this issue, visit the Snapchat Support page to fill out a form.
Describe briefly what’s happening, and submit it.
Then you will get a response within 24 hours from the Snapchat Support team.
Conclusion
You can get completely frustrated when you’re trying to open any app on your phone and it crashes.
Especially if you’re using Snapchat, and someone is waiting for you to complete a conversion.
However, the best two ways to solve the issue when your Snapchat app is not working is to restart your phone or update the Snapchat app.
So today you’ve learned how to fix the Snapchat app when it’s not working.
Further Reading
Random Snapchat Adds? (Stop Them Now in 6 Methods)
What Does SFS Mean on Snapchat Plus (4 Other Acronyms)
How To Tell if Someone Added You Back on Snapchat
Was this post helpful?
