Why Is Supercell ID Not Sending Email Verification Code?

A woman having a problem with the verification code on her mobile phone

Are you trying to log in to your Supercell ID, but it’s not sending the email verification code?

On Supercell games, you’re required to use your Supercell ID to resume your old progress.

This comes after getting the verification code from your email inbox then log in to your game.

The main reason Supercell ID is not sending you an email verification code is that your Supercell ID isn’t connected to your account, or you’ve entered a wrong email; There might also be a server issue that Supercell is running into.

These issues could occur in Clash Royale, Clash of Clans, Brawl Stars and other Supercell games as well.

To fix this issue, you need to double-check your email address, or talk to a support agent and explain your issue.

Today, I will show you why Supercell ID is not sending a verification code email and how to fix it.

Why Is Supercell ID Not Sending Email Verification Code?

If Supercell ID is not sending you an email verification code, it’s because either your Supercell ID isn’t connected to your account, or there is an issue with the game server.

However, other reasons could be that you’ve entered an incorrect or invalid email address.

These are the main reasons:

  1. The email you entered is incorrect or invalid;
  2. Supercell server is running into an outage;
  3. The internet connection is inconsistent;
  4. Your Supercell ID is not connected to your account;
  5. The verification code is in your spam folder.

These issues are the most convenient that a lot of users have run into.

To find out what issue you’re encountering, follow the fixes below.

This will help you understand more of this technical issue and its solution.

How To Get Supercell ID Verification Code

To fix the issue and get the Supercell ID email verification code, first, open your email address and search for old Supercell emails.

By doing so, you’ll understand if your email address is connected to your Supercell ID.

Therefore, you need to check your spam folder.

If you think that your email address is valid and connected to your Supercell ID, you need to then contact a support agent about a lost account.

1.Check the Supercell game server

Check Supercell games for server issues

The first thing to do is to check the game server you’re playing.

You can check both Clash of Clans and Clash Royale servers for outages on the Downdetector website.

If you see a spike in the charts, there is a high probability that the issue is coming from the server.

This means you will have to wait from 1 to 24 hours to try again.

Sometimes the server could run into issues, most likely after Supercell releases new game updates.

A lot of users including you could get an issue while trying to log into the game.

So you may find out that the Supercell ID is not sending you an email verification.

2.Double-check your email address

Check if the Supercell ID is not sending email verification code

The most convenient thing to do is to double-check if the email you entered is correct.

It may sound very familiar and not worth a try.

But that’s something that you obviously need to give attention to.

To check if your email is connected to your Supercell ID, open your inbox, then type “Supercell” in the search box, and see if you’ve received any email from Supercell.

If you got emails, this means your email is connected to the game.

However, if not then you need to check the spam folder manually.

There are a lot of users who thought they were using the right email.

Then found out randomly after sever failed attempts that their email wasn’t the one connected to the Supercell ID.

3.Recover your account

Recover the Supercell account

When you recover your account, you will do so for the sake of connecting your email address to the Supercell ID that you’ve lost the connection to.

However, to recover your Supercell ID or game progress you’ll have to contact support.

On the game you’re playing, tap on the “Three Lines” or the “Gear” icon to open the settings page.

Then go to the “Help and Support” page, tap on the “Chat” icon at the bottom right of the page, and tap on “Lost Account”.

After that, a new menu will show up, so you need to fill in all the necessary information and tap on “Continue”, then you’ll receive a reply from Supercell or an email in 24 hours max.

You can learn step by step how to recover your Clash Royale account or how to make a Supercell ID.

4.Contact a Supercell support agent

Contact a support agent to tell them that Supercell ID is not sending email verification code

If your Supercell ID is still not sending you an email verification code, this means there is a technical issue with your account.

So even though your Supercell ID is connected to Clash Royale, Clash of Clans, or other games accounts (Progress), it may not be connected to your email address correctly.

This is why you need to get in touch with the support agent.

To contact the Supercell support agent:

  1. Log in with any Supercell ID to the game, and if you don’t have one, you can make one;
  2. Tap on the “Gear” or “Three Horizontal Lines” icon on any Supercell game;
  3. When the Settings menu open, tap on “Help and Support”;
  4. On the Support page, tap on “Message Us”;
  5. Start a conversation with the robot, then choose to talk with a support agent to solve your issue.

After starting the conversation an agent will start chatting with you, so you can tell them to link the email address with the game you’re playing.

5.Wait for the next day

Wait for 24 hours to resolve the issue

The last option you have is to wait for 24 hours and try getting your verification code again as the server outage should get fixed.

Usually, Supercell like any other company recognizes the server issues and fixes them asap.

There are a lot of players who play Supercell games daily and aren’t ready to get involved in the server’s issue.

So meanwhile Supercell will be working on their servers if there is any issue occurring, then they will fix it.

Why Can’t I Log Into Supercell ID?

You can’t log into your Supercell ID, either because the Supercell ID is not sending you an email verification code, or you have entered an invalid email address.

To solve this issue, you’ll have to contact the Support agent.

Supercell has a chat conversation feature that allows you to solve a lot of issues, and help you with everything related to your Supercell account.


Supercell ID doesn’t have a password option, instead, it has an email verification code that you need to enter every time you log in.

This code will be sent to your email address.

If you’re not receiving the verification code, check if your email address is linked with your Supercell ID, or contact the support and explain to them what’s exactly happening to you.

Keep in mind that only the last received code on your email can be used to log in.

So today, you’ve become aware of why is Supercell ID not sending email verification code and how to fix it.

Further Reading

How To Make a Supercell ID

How to Change Supercell ID Email (2022)

Learn How To Delete Supercell ID